Website Policies

CUSTOMER SERVICE:

(818) 347-5500

Privacy Policy

This privacy policy discloses the privacy practices for Jean Pierre Jewelers. Protecting your private information is our priority. This Statement of Privacy applies to the jeanpierrejewelers.com and Jean Pierre Jewelers and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Jean Pierre Jewelers include jeanpierrejewelers.com and Jean Pierre Jewelers. Jean Pierre Jewelers website is a News and Information for Retail Business site. By using the Jean Pierre Jewelers website, you consent to the data practices described in this statement.

Collection of your Personal Information

Jean Pierre Jewelers may collect personally identifiable information, such as your name. We may gather additional personal or non-personal information in the future.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

Information about your computer hardware and software may be automatically collected by Jean Pierre Jewelers. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Jean Pierre Jewelers website.

Jean Pierre Jewelers encourages you to review the privacy statements of websites you choose to link to from Jean Pierre Jewelers so that you can understand how those websites collect, use and share your information. Jean Pierre Jewelers is not responsible for the privacy statements or other content on websites outside of the Jean Pierre Jewelers website.

Use of your Personal Information

Jean Pierre Jewelers collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Jean Pierre Jewelers may also use your personally identifiable information to inform you of other products or services available from Jean Pierre Jewelers and its affiliates. Jean Pierre Jewelers may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Jean Pierre Jewelers does not sell, rent or lease its customer lists to third parties.

Jean Pierre Jewelers may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Jean Pierre Jewelers, and they are required to maintain the confidentiality of your information.

Jean Pierre Jewelers may keep track of the websites and pages our users visit within Jean Pierre Jewelers, in order to determine what Jean Pierre Jewelers services are the most popular. This data is used to deliver customized content and advertising within Jean Pierre Jewelers to customers whose behavior indicates that they are interested in a particular subject area.

Jean Pierre Jewelers will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Jean Pierre Jewelers or the site; (b) protect and defend the rights or property of Jean Pierre Jewelers; and, (c) act under exigent circumstances to protect the personal safety of users of Jean Pierre Jewelers, or the public.

Security of your Personal Information

Jean Pierre Jewelers secures your personal information from unauthorized access, use or disclosure.

Children Under Thirteen

Jean Pierre Jewelers does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Jean Pierre Jewelers by contacting us here:

– Web page: jeanpierrejewelers.com
– Email: info@jeanpierrejewelers.com
– Phone: (818) 347-5500

Changes to this Statement

Jean Pierre Jewelers will occasionally update this Statement of Privacy to reflect company and customer feedback. Jean Pierre Jewelers encourages you to periodically review this Statement to be informed of how Jean Pierre Jewelers is protecting your information.

Contact Information

Jean Pierre Jewelers welcomes your questions or comments regarding this Statement of Privacy. If you believe that Jean Pierre Jewelers has not adhered to this Statement, please contact Jean Pierre Jewelers at:

JEAN PIERRE JEWELERS
21400 VENTURA BLVD.
WOODLAND HILLS CA 91364

Email Address: info@jeanpierrejewelers.com

Telephone number:
(818) 347-5500

COOKIES POLICY

Cookies are automated means through which we collect information on our website and by which we can sometimes track information about your use of our website. We use cookies to optimize your user experience, the functionality of our website and our service to you. When you visit our site, our web server sends a cookie to your computer, which allows us to recognize your computer to perform a variety of functions.

By proceeding to navigate beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy and our Privacy Notice. Please note that you may restrict cookies by changing your browser settings, but that such restrictions will potentially degrade and impact your user experience and functionality of our website.

WHAT PURPOSES DO COOKIES SERVE?

  • Cookies Support Basic Website Functionality: Some cookies are functional and necessary cookies that support essential features of our website, such as storing your shopping cart selections while you continue to shop and navigate to different pages of our website.
  • Cookies Can Help Improve the Quality of Our Website and Services: Cookies collect information (including sometimes IP address) to assess how you use our website, so that we can improve the navigability of our site and provide you with better service. We use this information to:- Provide aggregate and anonymous statistics on how our site is used; - See how effective our advertisements are by identifying where you click and from which website you arrived; - Provide feedback to carefully selected third party partners that one of our visitors also visited their website; - Help us improve the site by capturing errors in your browsing experience. - Provide you with improved site functionality by allowing access to additional services or restoring your shopping bag if you wish to return on a subsequent browsing session.
  • Cookies May Share Information With Our Carefully Chosen Third-Party Partners: Third-party cookies may share information with partners to provide services on our site. The information shared is only to be used to provide the service or function (such as social media “like” and “share” buttons). Certain third-party cookies can be used to offer a customized user experience, by providing you with interest-based services (see “Interest-Based Advertising”) both on this site and on some other websites as well. Some of these customized browsing experiences may be linked to services provided by third parties which provide these services to recognize that you have visited our site. This information is used to inform you of Tiffany products and services which may be of interest to you. These cookies may also link to social media networks such as Facebook or provide advertising agencies with information about your visit so that they can present you with advertisements for Jean Pierre Jewelers products and services which may be of interest to you.

MANAGING YOUR COOKIE PREFERENCES:

To manage the third-party cookies served on our site, please visit the relevant websites listed here:

- Google Analytics: http://www.google.com/analytics/learn/privacy.html
- Adobe Analytics: http://www.adobe.com/privacy/analytics.html#1
- Sizmek: http://www.sizmek.com/about-us/privacy

To manage all cookies on our site, including those that are served by us, you can change your browser settings. For additional information on how to manage all cookies please visit http://www.allaboutcookies.org/. Please note that disabling, blocking or deleting cookies in your browser settings may impact your ability to fully use our website.

Please see our Privacy Notice for further details about what information we collect and how we use any personal information you give us, however not all information captured by using cookies will identify you.

Terms and Conditions (“Terms")

Last updated: December 02, 2014

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.jeanpierrejewelers.com website (the "Service") operated by Internet Sales Inc. ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

Communications

By creating an Account on our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the instructions provided upon request for un subscription.

Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Availability, Errors and Inaccuracies

We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply.

Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.

By posting Content on or through the Service, You represent and warrant that: (i) the Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.

You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through the Service. However, by posting Content using the Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.

Internet Sales Inc. has the right but not the obligation to monitor and edit all Content provided by users.

In addition, Content found on or through this Service are the property of Internet Sales Inc. or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Intellectual Property

The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Internet Sales Inc. and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Internet Sales Inc..

Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by Internet Sales Inc..

Internet Sales Inc. has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Internet Sales Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

Indemnification

You agree to defend, indemnify and hold harmless Internet Sales Inc. and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.

Limitation Of Liability

In no event shall Internet Sales Inc., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Internet Sales Inc. its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law

These Terms shall be governed and construed in accordance with the laws of California, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Contact Us

If you have any questions about these Terms, please contact us.

RETURN POLICY

We hope that you love what you ordered from Jean Pierre Jewelers. But in the event that you don't, we've made it as simple as possible to return or exchange items to us.

Returns on full-price merchandise are accepted within five (5) days of the date of delivery. All returned items must be shipped via FedEx or UPS in their complete original packaging and in unworn, unused condition. Merchandise must be returned with original tags attached and protective packaging. A copy of the Jean Pierre Jewelers receipt must accompany your return. Credits will not include original shipping charges.

All purchases of special order and sale merchandise items are final sale. Returns and/or exchange requests on sale merchandise and special orders will not be accepted.

Please email info@jeanpierrejewelers.com for return or exchange requests. Please provide your name, address, order number and reason for return or exchange. Approved returns will be credited for the purchase price of your item less any shipping and insurance charges we incurred to ship your items. Note, items shipped using our free shipping option will be credited for the purchase price less any shipping and insurance charges we incurred to ship your order. Return shipping and insurance is the responsibility of the customer. All returns require signature confirmation. Jean Pierre Jewelers will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

Jean Pierre Jewelers reserves the right to refuse return for credit or exchange of any merchandise that does not meet the above requirements in Jean Pierre Jewelers' sole discretion.

Special Orders

Placing a special order is a commitment to the item purchased. Special orders are non-returnable, non-exchangeable, and non-refundable from the time the order is placed. Special orders can only be cancelled within 24 hours of being placed. Jean Pierre Jewelers' knowledgeable and friendly staff are happy to answer any questions about special orders and customization to existing stock items such as ring size, chain length, etc.

Order Status

We will email order status updates to the email address provided at check-out. Updates include order confirmation, shipment confirmation and tracking details, as well as notification of any delays or requests for additional information. All order questions, concerns, and updates should be addressed to info@jeanpierrejewelers.com You are also able to check order status by logging into your Jean Pierre Jewelers account..

Order Cancellations

Orders may be canceled anytime prior to shipping. We are unable to refund shipping charges for items canceled once they have been shipped. For cancelled orders placed using our free shipping option, customer will be responsible for any shipping charges we incur to ship package, if package has been shipped prior to notification of cancellation. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages. Special Orders cannot be canceled once they have been placed into production.

Sales Tax:

Jean Pierre Jewelers charges sales tax for orders shipped in California. The sales tax rate depends on city and county guidelines.

Pricing

All Jean Pierre Jewelers prices are our current Suggested Retail prices. Prices are subject to change. Jean Pierre Jewelers reserves the right to correct pricing errors.

Typographical Errors

In the event a good or service to be provided by Jean Pierre Jewelers (Goods) is listed on this website at an incorrect price or with incorrect information due to typographical error or errors in pricing or product information received from our suppliers, Jean Pierre Jewelers shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.

SECURITY

We want you to have a shopping experience like no other so we have taken every precaution necessary to make shopping with us safe. Secure credit card payment and bank wire transfer information is available over the phone. You may contact us at (818) 347-5500 for assistance Monday through Saturday, 10AM – 6PM PST or email any time at info@jeanpierrejewelers.com for questions or inquiries.

SHIPPING

Jean Pierre Jewelers offers insured, overnight shipping via US Postal Service Express delivery on every jewelry order at no additional charge to our customers within the United States, offering you added security on your purchase. We are also quite familiar with shipping to Military APO/FPO/DPO addresses and are here to help with any questions.

We often receive requests from customers all around the world in regards to creating a piece of jewelry. Due to increased security measures we are limited as to which countries we can securely ship and request international clients to consider traveling stateside to meet with Jean Pierre for such a special purchase. Please contact us by phone at (818) 347-5500 or by email info@jeanpierrejewelers.com for information specific to where you reside, shipping / exporting options, taxes and fees (such as VAT).

For all products shipped internationally: the customer is responsible for determining that products can be lawfully and legally imported into the destination country and is responsible for any taxes, duties or additional charges. Please be aware all international shipments can be subject to opening and inspection by customs authorities. Additionally, information about your order, shipment and products contained within the shipping container / box may be communicated to any and all shippers and customs authorities as part of the customs clearance process.

APPRAISALS

As a courtesy Jean Pierre Jewelers provides a professional jewelry appraisal for all GIA certified diamond engagement rings. A proper appraisal ensures that in the case of damage, theft or loss your insurance company will give you an equal replacement of your item. With any purchase of $1,000 or more, Jean Pierre Jewelers will provide a certified appraisal done by a GIA diamond grader. All engagement rings purchased on Jean Pierre Jewelers will get appraisal. All of our appraisals are performed by GIA certified diamond graders.

The appraisal is calculated using current market data and based on the diamond(s), metal and craftsmanship used in the jewelry making process. It may include the cut, color, clarity and carat of the diamond(s) and gemstone(s). Your insurance company can use this appraisal to calculate a coverage rate for your diamond jewelry.

JEWELRY CARE

We recommend that you have your jewelry cleaned regularly to prevent the natural build up of oil and debris. With every purchase, we include our dedicated, private label jewelry cleaner Sparkle Sparkle. We recommend using the cleaner often to keep all of the stones clean as the day you receive your ring! Our cleaner is made from 100% natural botanical extracts. For any further jewelry care questions, please do not hesitate to contact us so we may assist you.

CONTACT INFORMATION

You may contact our customer service department at (818) 347-5500 for assistance Monday through Saturday, 10AM – 6PM PST. We are available anytime through email any time at info@jeanpierrejewelers.com for questions or inquiries.

Our postal address is:
Jean Pierre Jewelers
Customer Service
21400 Ventura Blvd.

Woodland Hills CA 91364



Our telephone number is:
(818) 347-5500