Customer Service
PRIVACY POLICY
COLLECTION OF YOUR PERSONAL INFORMATION
USE OF YOUR PERSONAL INFORMATION
SECURITY OF YOUR PERSONAL INFORMATION
CHILDREN UNDER THIRTEEN
OPT-OUT & UNSUBSCRIBE
– Web page: jeanpierrejewelers.com
– Email: info@jeanpierrejewelers.com
– Phone: (818) 347-5500
CHANGES TO THIS STATEMENT
CONTACT INFORMATION
JEAN PIERRE JEWELERS
21400 VENTURA BLVD.
WOODLAND HILLS CA 91364
COOKIES POLICY
WHAT PURPOSES DO COOKIES SERVE?
- 1. Cookies Support Basic Website Functionality: Some cookies are functional and necessary cookies that support essential features of our website, such as storing your shopping cart selections while you continue to shop and navigate to different pages of our website.
- 2. Cookies Can Help Improve the Quality of Our Website and Services: Cookies collect information (including sometimes IP address) to assess how you use our website, so that we can improve the navigability of our site and provide you with better service. We use this information to:- Provide aggregate and anonymous statistics on how our site is used; - See how effective our advertisements are by identifying where you click and from which website you arrived; - Provide feedback to carefully selected third party partners that one of our visitors also visited their website; - Help us improve the site by capturing errors in your browsing experience. - Provide you with improved site functionality by allowing access to additional services or restoring your shopping bag if you wish to return on a subsequent browsing session.
- 3. Cookies May Share Information With Our Carefully Chosen Third-Party Partners: Third-party cookies may share information with partners to provide services on our site. The information shared is only to be used to provide the service or function (such as social media “like” and “share” buttons). Certain third-party cookies can be used to offer a customized user experience, by providing you with interest-based services (see “Interest-Based Advertising”) both on this site and on some other websites as well. Some of these customized browsing experiences may be linked to services provided by third parties which provide these services to recognize that you have visited our site. This information is used to inform you of Tiffany products and services which may be of interest to you. These cookies may also link to social media networks such as Facebook or provide advertising agencies with information about your visit so that they can present you with advertisements for Jean Pierre Jewelers products and services which may be of interest to you.
MANAGING YOUR COOKIE PREFERENCES:
- Google Analytics: http://www.google.com/analytics/learn/privacy
- Adobe Analytics: http://www.adobe.com/privacy/analytics#1
- Sizmek: http://www.sizmek.com/about-us/privacy
TERMS AND CONDITIONS (“TERMS")
Last updated: December 02, 2014
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.jeanpierrejewelers.com website (the "Service") operated by Internet Sales Inc. ("us", "we", or "our").
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
COMMUNICATIONS
PURCHASES
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
AVAILABILITY, ERRORS AND INACCURACIES
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.
We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
CONTESTS, SWEEPSTAKES AND PROMOTIONS
CONTENT
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.
By posting Content on or through the Service, You represent and warrant that: (i) the Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.
You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through the Service. However, by posting Content using the Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.
Internet Sales Inc. has the right but not the obligation to monitor and edit all Content provided by users.
In addition, Content found on or through this Service are the property of Internet Sales Inc. or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.
ACCOUNTS
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
INTELLECTUAL PROPERTY
LINKS TO OTHER WEB SITES
Our Service may contain links to third party web sites or services that are not owned or controlled by Internet Sales Inc..
Internet Sales Inc. has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Internet Sales Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
INDEMNIFICATION
LIMITATION OF LIABILITY
DISCLAIMER
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Internet Sales Inc. its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
EXCLUSIONS
GOVERNING LAW
These Terms shall be governed and construed in accordance with the laws of California, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
CHANGES
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
CONTACT US
RETURN POLICY
We hope that you love what you ordered from Jean Pierre Jewelers. But in the event that you don't, we've made it as simple as possible to return or exchange items to us.
Returns on full-price merchandise are accepted within fourteen (14) days of the date of delivery. All returned items must be shipped insured with signature required, via FedEx or UPS, in their complete original packaging and in unworn, unused condition. Merchandise must be returned with original tags attached and protective packaging. A copy of the Jean Pierre Jewelers receipt must accompany your return. Credits will not include original shipping charges.
All purchases of special order and sale merchandise items are final sale. Returns and/or exchange requests on sale merchandise and special orders will not be accepted.
Please email info@jeanpierrejewelers.com for return or exchange requests. Please provide your name, address, order number and reason for return or exchange. Approved returns will be credited for the purchase price of your item less any shipping and insurance charges we incurred to ship your items. Note, items shipped using our free shipping option will be credited for the purchase price less any shipping and insurance charges we incurred to ship your order. Return shipping and insurance is the responsibility of the customer. All returns require signature confirmation. Jean Pierre Jewelers will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
Jean Pierre Jewelers reserves the right to refuse return for credit or exchange of any merchandise that does not meet the above requirements in Jean Pierre Jewelers' sole discretion.
SPECIAL ORDERS
ORDER STATUS
ORDER CANCELLATIONS
SALES TAX:
PRICING
TYPOGRAPHICAL ERRORS
SECURITY
SHIPPING
Jean Pierre Jewelers offers insured, overnight shipping via US Postal Service Express delivery on every jewelry order at no additional charge to our customers within the United States, offering you added security on your purchase. We are also quite familiar with shipping to Military APO/FPO/DPO addresses and are here to help with any questions.
We often receive requests from customers all around the world in regards to creating a piece of jewelry. Due to increased security measures we are limited as to which countries we can securely ship and request international clients to consider traveling stateside to meet with Jean Pierre for such a special purchase. Please contact us by phone at (818) 347-5500 or by email info@jeanpierrejewelers.com for information specific to where you reside, shipping / exporting options, taxes and fees (such as VAT).
For all products shipped internationally: the customer is responsible for determining that products can be lawfully and legally imported into the destination country and is responsible for any taxes, duties or additional charges. Please be aware all international shipments can be subject to opening and inspection by customs authorities. Additionally, information about your order, shipment and products contained within the shipping container / box may be communicated to any and all shippers and customs authorities as part of the customs clearance process.
APPRAISALS
As a courtesy Jean Pierre Jewelers provides a professional jewelry appraisal for all GIA certified diamond engagement rings. A proper appraisal ensures that in the case of damage, theft or loss your insurance company will give you an equal replacement of your item. With any purchase of $1,000 or more, Jean Pierre Jewelers will provide a certified appraisal done by a GIA diamond grader. All engagement rings purchased on Jean Pierre Jewelers will get appraisal. All of our appraisals are performed by GIA certified diamond graders.
The appraisal is calculated using current market data and based on the diamond(s), metal and craftsmanship used in the jewelry making process. It may include the cut, color, clarity and carat of the diamond(s) and gemstone(s). Your insurance company can use this appraisal to calculate a coverage rate for your diamond jewelry.
JEWELRY CARE
We recommend that you have your jewelry cleaned regularly to prevent the natural build up of oil and debris. With every purchase, we include our dedicated, private label jewelry cleaner Sparkle Sparkle. We recommend using the cleaner often to keep all of the stones clean as the day you receive your ring! Our cleaner is made from 100% natural botanical extracts. For any further jewelry care questions, please do not hesitate to contact us so we may assist you.
CONTACT INFORMATION
You may contact our customer service department at (818) 347-5500 for assistance Monday through Saturday, 10AM – 6PM PST. We are available anytime through email any time at info@jeanpierrejewelers.com for questions or inquiries.
Our postal address is:
Jean Pierre Jewelers
Customer Service
21400 Ventura Blvd.
Woodland Hills CA 91364
Our telephone number is:
(818) 347-5500